You stay calm under pressure, keep a clear overview in challenging situations, and enjoy guiding customers through critical incidents? If customer focus, coordination, and escalation management are your strengths, then become part of our Customer Success Management team at Anexia!
- Act as the primary point of contact and escalation instance for customers during critical incidents
- Coordinate incident handling between customers and internal technical teams
- Ensure professional, consistent incident communication and documentation
- Monitor compliance with customer-specific Service Level Agreements (SLAs) and contractual commitments
- Track the implementation of corrective actions and continuous improvements following incidents
- Contribute to the ongoing optimization of the Incident Management process
- Maintain a strong focus on customer satisfaction as part of the Customer Success Management team
- Completed IT education (technical college, university, or equivalent) or comparable professional experience
- Experience coordinating and/or managing technical incidents
- Experience in escalation management and customer communication
- Knowledge of ITSM/ITIL processes and Service Level Agreements (SLAs)
- Strong customer and service orientation
- Excellent communication and coordination skills
- Fluent German and English, both written and spoken
An environment where you can take ownership, contribute your ideas and build sustainable solutions with experienced colleagues.
At Anexia well-being is defined by six categories we keep up to date – to match the zeitgeist and the needs we identify while working on the job. Great work deserves great conditions. Our benefits are a vital part of that – not perks, but infrastructure. Providing balance & sparking inspiration. from € 56,000 gross/year