Team Leader, MQ Point (Store & Ticketing) (m/f/d)
Full-time, 40 hours | Start date: immediately
MuseumsQuartier Errichtungs- und BetriebsgesmbH is currently hiring a team leader for MQ Point (ticketing and shop) and its branch at MQ Freiraum, effective immediately.
As a diverse arts and culture complex, the MuseumsQuartier Wien offers over 5 million visitors annually a wide-ranging artistic program—from visual arts to architecture, design, music, and literature, all the way to theater and dance—across a variety of institutions, both large and small.
MuseumsQuartier Errichtungs- und BetriebsgesmbH is responsible for the overall operation of the complex and, among other things, provides services to its guests. Guests are offered a high-quality experience and free programs in a public, accessible, and ad-free space.
The MQ Point is the first point of contact for visitors to the MuseumsQuartier Wien: Here, tickets are sold, information about the complex and its cultural programs is provided, and gifts and merchandise are offered—365 days a year. To lead the team of about eight people, we are looking for someone who can independently manage and further develop the shop and ticketing operations.
Area of Responsibility
Operations and Team
- Responsibility for the day-to-day operations of the MQ Point (store, ticketing, and information center)
- Managing the team, including scheduling, and assisting with sales as needed
- Collaboration with ticket providers, suppliers, and service providers Back Office
- Revenue reconciliation, verification of daily closings, maintenance of the cash book, and preparation of statements for the accounting department
- Inventory Management & Budget Control Ticketing
- Administration of Ticketing Software and Ticketing Partnerships
- First-level support for software and hardware issues (e.g., printers, online store)
- Administration and billing of ticketing for special events, such as the Long Night of Museums, as well as data analysis and reporting Store and Product Selection
- Independent procurement and development of the product assortment strategy in coordination with the marketing department
- Merchandise Management: Delivery Note and Invoice Verification, Pricing, Inventory Management, Annual Inventory Count
- Analysis of Sales and Product Line Performance
- Development of merchandise and coordination of collaborative products in consultation with the marketing department
- Seasonal Decor and Store Design Job Description
- Experience in retail, tourism, or the cultural sector, ideally in a museum shop or similar setting
- Experience in leading teams
- Strong knowledge of inventory management, point-of-sale systems, and billing
- Organizational skills and a passion for interacting with an international audience
- Excellent knowledge of German and English
- Interest in art and culture What We Offer
The position is for 40 hours per week. The minimum salary is €3,800 gross per month on a full-time basis; a higher salary is possible depending on qualifications and experience. The offer also includes the MQ Team Card.
Application
Please send your application materials (cover letter, resume) to:
Eva Engelbergerbewerbung@mqw.atSubject: Application: Team Leader, MQ Point
We look forward to receiving strong applications!