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Front Office Manager

Holzhotel Forsthofalm · Hospitality

Summary

Manage the front office operations, including guest reception, reservations, and staff scheduling, to ensure smooth hotel operations and guest satisfaction. This role involves leading the front office team, handling guest requests, and collaborating with other departments.

Key facts

Status
Available
Location
Leogang
Contract
Full-time
Work arrangement
On-site
Start date
Immediately
Level
Mid
Education
Apprenticeship / vocational training
Required skills
  • MEWS
  • Websline ABM
  • Canva
  • Microsoft Office
Benefits
  • Discount on spa treatments and cosmetics
  • Complimentary meals
  • Use of the SPA area
Pay (estimated, unofficial)
~€45k–58k/yrRough guide for a full-time post; the employer named no amount How is this calculated?

Full description

Front Office Manager (M/F/D)

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Professional and service-oriented handling of inquiries and bookings, contribution to optimal room occupancy and hotel utilization, and ensuring a smooth operation of the reservation and reception processes.

  • Ensuring a professional guest welcome and a smooth check-in, stay, and check-out process
  • Experience in staff scheduling and shift planning is required
  • Leadership of the front office team
  • Processing reservations and inquiries to optimize hotel occupancy
  • Actively selling and correctly booking spa treatments in the TAC program
  • Completing checklists
  • Professionally and solution-oriented handling of guest requests, feedback, and complaints
  • Close collaboration with housekeeping, service, kitchen, and spa to ensure smooth hotel operations
  • Accurate accounting, cash management, and receipt allocation
  • Adherence to the hotel's quality and service standards according to the script PERSONAL REQUIREMENTS
  • Strong hospitality skills and enjoyment in interacting with guests
  • Solution-oriented and reliable
  • Resilience and the ability to maintain composure even under pressure
  • Team spirit and respectful communication with guests and colleagues
  • Tourism apprenticeship or equivalent experience
  • No professional experience required with existing tourism training; suitable for career changers with relevant professional experience
  • Proficient use of standard hotel software (MEWS, Websline ABM, Canva preferred) and Microsoft Office applications
  • Very good German and good English skills, both written and spoken Your Benefits
  • Payment according to collective agreement
  • 5-day work week
  • Room / accommodation available
  • Discount on spa treatments and cosmetics
  • Complimentary meals – including vegetarian/vegan options and on your days off, use of the SPA area (fitness, sauna, pool, yoga, classes, and more)
Apply on the company site