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Front Office Manager

Neuhaus Zillertal Resort · Hospitality

Summary

The Front Office Manager is the primary contact for reception staff, coordinating front office operations, creating workflows, and updating reception procedures. This role involves training new employees, supervising apprentices, handling guest complaints, managing check-ins/check-outs, and overseeing the reception team's schedules.

Key facts

Status
Available· 10/10/2026
Location
Mayrhofen
Contract
Full-time
Work arrangement
On-site
Level
Mid
Languages (required)
  • German
  • English
Pay (estimated, unofficial)
~€60k–75k/yrRough guide for a full-time post; the employer named no amount How is this calculated?

Full description

Front Office Manager

YOUR TASKS

  • You are the first point of contact for all reception staff and coordinate a smooth running of the front office.
  • You create workflows and always bring our reception desk up to date.
  • You train new employees and take over the supervision of apprentices at the reception.
  • You are responsible for receiving, handling and forwarding complaints.
  • You receive (check-in & check-out) and take care of our guests throughout their stay.
  • You lead our reception team and create duty and vacation schedules.
  • You maintain our guest and customer data as well as the registration database.
  • You are responsible for invoicing and accounts receivable control. YOUR QUALIFICATION
  • You have a relevant completed training ( reservation, receptionist, hotel specialist) and already have professional experience in this area.
  • You enjoy working with people.
  • You are familiar with the internal processes of a hotel and have very good IT skills (Elite, ReGuest, Office programs, Cognitive).
  • You convince with your excellent sales talent and your fluency.
  • Your strengths include flexibility, organization, resilience and independent work.
  • You are friendly, natural, have professional manners and a well-groomed appearance.
  • You have very good German and English skills. YOUR BENEFITS
  • Respectful and supportive working atmosphere
  • Secure teaching and working place in a family-run company with versatile working areas
  • Top-equipped employee houses: bathroom/WC, living/bedroom, W-LAN, TV
  • Free employee meals 7 days a week, even on non-working days
  • Free use of our Village Gym
  • Workplace in a region with high recreational value, best quality of life and view of the fantastic Zillertal mountain landscape
  • Payment according to collective agreement - willingness to overpay according to qualification and motivation with 13th and 14th month pay
  • NEW SINCE SUMMER SEASON 2023: Neuhaus Bonus Card for further discounts at external companies and partners. Show us your potential and apply now! We look forward to receiving your complete application documents..

ContactJosef Moigg+43 5285 6703j.moigg@neuhaus-zillertal.com

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