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Job Opportunity Customer Service

Knapp · Software

Summary

As a member of the KNAPP Multi-Site Control Center Team, you proactively monitor customer facilities and support customers with technical and operational questions. You analyze incidents and collaborate with international departments for problem resolution.

Key facts

Status
Available
Location
Leoben
Contract
Full-time
Work arrangement
On-site
Start date
Immediately
Level
Entry
Education
Apprenticeship / vocational training
Languages (required)
  • GermanB2
  • EnglishB2
Required skills
  • Java
  • UNIX/LINUX
  • SQL
Benefits
  • Flexible working hours
  • Company mobile phone
  • Company cafeteria
  • Company pension scheme
  • Employee events
  • Training
Pay (estimated, unofficial)
~€58k–72k/yrRough guide for a full-time post; the employer named no amount How is this calculated?

Full description

#yourmission

  • Als Mitglied des KNAPP Multi-Site Control Center Teams überwachst du proaktiv unsere Kundenanlagen und unterstützt unsere Kunden bei technischen und operativen Fragen
  • Du bist ein wichtiger Faktor für den laufenden Betrieb der automatisierten Kundenlager, die rund um den Globus verteilt sind, und analysierst detailliert die Störfälle unserer Kunden
  • Im Alltag arbeitest du mit diversen Abteilungen und SpezialistInnen aus internationalen Niederlassungen zusammen, um für eine effiziente Kommunikation und Problemlösung zu sorgen
  • Weiters betreust du die Koordination sowie Dokumentation der Störfall-Lösung zwischen unseren Kunden und unseren zuständigen technischen Abteilungen #youareknapp
  • Du hast eine HTL Ausbildung absolviert (Informatik, Automatisierungstechnik, Elektrotechnik, Logistik, etc.)
  • Du bist an Software und Datenbanken interessiert und kennst dich schon gut aus (Java, UNIX/LINUX, SQL, o.ä..)
  • Du bist ein Organisationstalent und kannst Aufgaben priorisieren und sie strukturiert abarbeiten
  • Kommunikation ist eine deiner Stärken und du hast Freude am Support von internationalen Kunden
  • Teamfähigkeit, Zuverlässigkeit und Eigeninitiative zeichnen dich aus
  • Deine Englisch- und Deutschkenntnisse sind auf B2 Niveau oder höher
  • Ein Schichtarbeitszeitsystem (inklusive Nachtschicht) ist für dich attraktiv #weareknapp

Your Benefits

  • Fruit
  • Flexible working hours
  • Car park
  • Company mobile phone
  • Company cafeteria
  • Accessibility (no barriers)
  • Share in the company
  • Beverages (tea, coffee, mineral water, etc.)
  • Grant for public transportation
  • Good connections
  • Employee discounts
  • Company pension scheme
  • Company health management programme
  • Company doctor
  • Employee events
  • Training Tips for applicants

Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?

Then apply now! We look forward to getting to know you.

Here are a few tips for a successful application.

Complete + online + authentic = good chances

Complete

The following documents are important to us

  • Cover letter (please indicate your core areas in the case of speculative applications)
  • CV (résumé) in tabular format
  • Diploma certificates and evidence of professional experience Online

Please only apply via our application tool.

  • Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.

Authentic

Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.

The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.

Application process

1. Apply online

2. Confirmation of receipt sent

3. Human Resources and specific department look at your documents

4. If we like what we see: invitation to an interview in person

5. The excitement builds: first interview in person

6. If necessary: second interview in person

7. Do we fit well together? Welcome to KNAPP!

To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.

Information

Contact

Günther Proksch

Apply on the company site