Front Office Manager (M/F/D)
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Live an innovative, unique concept together with us!
Professional and service-oriented handling of inquiries and bookings, contribution to optimal room occupancy and hotel utilization, and ensuring a smooth operation of the reservation and reception processes.
- Ensuring a professional guest welcome and a smooth check-in, stay, and check-out process
- Experience in staff scheduling and shift planning is required
- Leadership of the front office team
- Processing reservations and inquiries to optimize hotel occupancy
- Actively selling and correctly booking spa treatments in the TAC program
- Completing checklists
- Professionally and solution-oriented handling of guest requests, feedback, and complaints
- Close collaboration with housekeeping, service, kitchen, and spa to ensure smooth hotel operations
- Accurate accounting, cash management, and receipt allocation
- Adherence to the hotel's quality and service standards according to the script PERSONAL REQUIREMENTS
- Strong hospitality skills and enjoyment in interacting with guests
- Solution-oriented and reliable
- Resilience and the ability to maintain composure even under pressure
- Team spirit and respectful communication with guests and colleagues
- Tourism apprenticeship or equivalent experience
- No professional experience required with existing tourism training; suitable for career changers with relevant professional experience
- Proficient use of standard hotel software (MEWS, Websline ABM, Canva preferred) and Microsoft Office applications
- Very good German and good English skills, both written and spoken Your Benefits
- Payment according to collective agreement
- 5-day work week
- Room / accommodation available
- Discount on spa treatments and cosmetics
- Complimentary meals – including vegetarian/vegan options and on your days off, use of the SPA area (fitness, sauna, pool, yoga, classes, and more)