Service Team Leader Switzerland & Austria (80-100%)
Männedorf, Zürich
Your contribution
In this pivotal field-based role, you will lead and coordinate all activities within the Service Teams in Austria and Switzerland, ensuring the highest standards of service delivery and customer satisfaction.
You will act as the primary contact for regional demands, collaborating closely with customers, helpdesk, sales, service engineers, project management, and back office.
Your responsibilities include organizing and supporting instrument installations, applications, maintenance, troubleshooting, and repairs, as well as solving customer problems to maximize instrument availability and functionality.
You will drive the achievement of service metrics and operational objectives, maintain and optimize service quality, productivity, and profitability, and support the sustainable growth of the business.
Additionally, you will focus on effective communication with key customers, serving as the vital link between the service team, customers, and sales, while fostering talent development and continuous improvement within your team.
Responsibilities
Lead, develop, and support a team of Field Automation Specialists. Evaluate training needs and plan relevant trainings and workshops. Perform and oversee instrument installations, problem diagnosis, repairs, preventive maintenance, upgrades, and customer training. Maintain service documentation and parts inventory.
Provide back-up service support outside of assigned territory as needed. Escalate issues and cooperate with Service Management, other departments, manufacturers, and suppliers. Support sales efforts, product demonstrations, and trade shows. Handle administrative work and quality assurance related activities.
Ensure compliance with company rules, regulations, and procedures. Responsible for team KPIs, reporting, talent development, and succession planning.
Your background
We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.
Technical, scientific, or engineering education 5+ years of experience in field service within the bio-, biopharma-, or scientific instrument market 1+ years of previous team leadership experience Fluent in German and English Customer-focused and sales-oriented mindset Ability to act upon economic criteria Balanced personality with ambition and integrity
Team player, diplomatic, modest, and pragmatic
Effective communicator and persuasive presenter Stress-resistant, flexible, and able to balance both thinking and action Willingness to travel in Switzerland, Austria and occasionally Germany (10-20%)
What makes working at Tecan unique The chance to make it count and to have an impact on the world of tomorrow Working in an international and diverse environment The chance to grow your career within the company Feel empowered by our strong and unique company culture
Comprehensive compensation and benefits package
Join Tecan, a great place to work!